SHIPPING AND RETURNS POLICY

Logistics cooperation

Clear before you order

Shipping & Returns

A straightforward summary of delivery, freshness and what to do if your box arrives with a problem.

£1 UK deliveryOrder up to 10 boxes per customer and use one UK delivery address at checkout.

2+ months remainingItems have at least two months before their best-before date when dispatched.

Report issues within 14 daysContact us promptly about damaged, open, missing or incorrect items.

Delivery

Delivery is available to UK addresses for £1 per order.
A maximum of 10 boxes may be ordered per customer.
Your delivery estimate is shown during checkout and may vary during busy periods.
Please check your address carefully before confirming your order.

Order changes

Because boxes are prepared quickly and contents are allocated automatically, we are unable to change or cancel an order once it has been confirmed.

Food returns and order problems

For food-safety reasons, snack boxes cannot usually be returned simply because you change your mind. If anything arrives damaged, open, missing or incorrect, please use our Contact Us page within 14 days of delivery. Include your order number, a short description and clear photos where relevant.

Please keep the packaging and affected items until we have reviewed your report. This policy does not affect your statutory rights.

Approved refunds

Where a refund is approved, it will be returned to the original payment method. Banks and payment providers typically take 7–10 business days to display the funds after the refund is processed.

Best-before dates

Our boxes contain near-expiry snacks, not expired snacks. “Best before” relates to quality rather than the safety deadline used for “use by” products. Product details and minimum remaining time are shown clearly before purchase.

Shipping & Returns

Thank you for placing an order with us. We appreciate the love you have for our brands, and we hope you are completely satisfied with your experience on snacks. Mistakes might happen, though, whether in our facilities or during our delivery process, so if you have an issue, we are here to help!

SHIPPING

Once an order is submitted, it is routed to one of our locations in the USD. to be packed and shipped. It will take 3-5 business days from the time your order is confirmed to time of delivery. Shipping is free if the order minimum is met. The initial order minimum requirement is $5 to receive free shipping. This initial offer will be available only for an introductory time period. If multiple items are being shipped to the same address, we will combine into the least number of boxes to ensure safe and efficient delivery. We can only accept one "ship-to" address per order.

ORDER CHANGES OR CANCELLATION

Currently, we are unable to make changes to an order once it has been confirmed.

RETURNS

All sales are final. Please contact Customer Service here if you discover issues with your order.

ORDER ERRORS

Please report any order errors within 14 days. No order error reports will be accepted after 14 days as our items are perishable. If we issue a credit in response to your order error report, we will credit you via your original form of payment within 7-10 days. Please start this process by contacting Customer Service

PRODUCT FRESHNESS

We are committed to serving our direct delivery customers the freshest possible product experience. Therefore, all product is shipped with a minimum of 2-weeks of remaining freshness before its "best before" date code.

PRODUCT DAMAGES

Please report any damages within 14 days. Although our snacks are packaged to eliminate movement, some product breakage may occur.

OPEN BAGS

On occasion bags to open due to carrier handling issues, or changes in shipping routes. In the event you receive any open bags, please contact us within 14 days of receipt for a credit for the opened items. Credits will be applied to the order payment method and processed at the cost of the product on the order.